cartoon character with a laptop reading privacy policy

Privacy Policy

Your online security and privacy is our number 1 concern. That's just something we prioritize the most. Something that we hold in the highest regard, so to speak. We have a stringent policy that applies for both ourselves and our Clients.

1. THIS PRIVACY POLICY

1.1. Our team provides services designed to assist individuals with combatting extortion or blackmail involving invasion of privacy (sextortion) (“Services”). It is important that the persons using this Website and the provided Services (“Users”) feel safe with, and are informed about, how their Personal Data is handled. We strive to maintain the highest possible standard regarding the protection of personal data. The team of https://www.helpwithextortion.com (“Controller”, “our”, “we”, “us” etc.)  processes, manages, uses, and protects Your Personal Data in accordance with this Privacy Policy (“Privacy Policy”).

1.2. We are processing Your Personal Data as a controller under data protection legislation. Under the “processing” of personal data You should understand any operation or set of operations which is performed by us on Your personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

1.3. We take the protection of Your Personal Data very seriously. Hence, we handle Your Personal Data as confidential information and in compliance with data protection regulations and this Privacy Policy.

1.4. The term „Personal Data” comprises all data that can be used to personally identify You, either directly (such as Your first and last name, Your email address or Your telephone number), or indirectly (such as Your phone ID, cookie identifier or IP address).

1.5. This Privacy Policy (the “Privacy Policy”) shall be read alongside, and in addition to, our Terms and Conditions accessible online at https://www.helpwithextortion.com/terms-of-service (“Terms and Conditions”).

1.6. It is reminded that our team is responsible for processing of information and Your Personal Data collected when You:

1.6.1. provide it to us in oral, written, audio-visual and digital form, or

1.6.2. are accessing and using our website https://www.helpwithextortion.com (“Website”) via any electronic device, or

1.6.3. using our Services that we offer, or

1.6.4. visit third-party websites or accounts (such as Facebook or Google) via our Website, or

1.6.5. if You watch advertisements within our Website or third-party websites.

1.7. In case of any contradictions between this Privacy Policy and the Terms and Conditions, this Privacy Policy will prevail.

1.8. In order to get access to Website and fully use our Services it is necessary to provide the data listed below. Without this data, we are not able to provide our Services in its full extent to You.

1.9. If You have any questions or suggestions about data protection, please don’t hesitate to contact us by email at investigation@helpwithextortion.com .

1.10. If you do not agree with this Privacy Policy, then do not access Website and do not use the Services. For the avoidance of doubt, this is the only Privacy Policy that applies to https://www.helpwithextortion.com.

1.11. This Privacy Policy does not apply to any third-party websites, platforms or software that may be used through the performance of the Services, or any other third-party products, services or businesses who will provide their services under their own terms of service and privacy policy.

1.12. In addition, a separate Service Authorization Agreement that governs delivery, access and provision of the Services shall be concluded for the performance of Services.

1.13. You are obliged to provide truthful Personal Data and other information about Yourself to the extent necessary for the use of the Website, communications with You and the performance of Services. We do not verify the Personal Data and User information received from You, except where such verification is necessary in order for us to fulfil our obligations.

 

2. INFORMATION WE COLLECT ABOUT YOU

2.1. In order to implement the Service Authorization Agreement with You, and provide You with Services of due quality, and in compliance with applicable laws, we will collect, store, aggregate, organise, extract, compare, use, and supplement Your Personal Data (hereinafter “processing”). We may also receive and pass this data, and our automatically processed analyses of this data, to our partners as set out in the table below of this Privacy Policy.

2.2. We set out in more detail the Personal Data and information we collect when You access to our Website and order our Services, why we collect and process it, and the legal basis below.

2.3. General clauses, which shall apply to Your access of this Website and Services’ performance:

  1. Number One.

  • Personal Data and related information collected

    Personal Data and/or information that You provide to us while using the Website, or in an online chat with us, or by electronic mail, including, but not limited to:

    -all necessary passwords and credentials, to get access to Your Internet and web- based accounts and/or their content;

    -access to data (including personal sensitive data) stored on Your computer and/or other electronic devices, including, but not limited to media, files, content, metadata, any and all other data that is stored on Yours devices (computer or/and smartphones), which may be needed for Services’ performance assessment;

    -all necessary passwords and credentials allowing us to remotely access and/or control Your Internet and web- based accounts and/or their content, and to remotely connect (by sharing) to Yours computer and/or other electronic devices’ screen, media, files, content, metadata, other data that is stored on Yours electronic devices, which may be needed for Services’ performance assessment.

    We may record phone calls with You, live chat sessions, and screen records of Your computer or other electronic devices. We may record phone calls with You, live chat sessions, and screen records of Your computer or other electronic devices.

  • Purpose

    We use this information in order to estimate Your need of Services, to do prior assessment of Services  context,  volume and price, and to respond to Your inquiry in order  to prevent abuse and infringement of Your or other persons’ rights. Such assessment may be done via conversation by phone, live chat session or through remotely connecting to Your computer or other electronic devices. 

    We use this data to enable us to fulfil our obligations to You upon Your oral or written request.

    We may also use this Personal Data and/or information in order to investigate any complaints on Your behalf and to provide You with a more efficient Services, to verify Your identity and to fulfil Your support request. Your identity and to fulfil Your support request.

  • Legal Basis

    -   Your Consent;

    -   Performance of our contract with You;

    -   Legitimate interests.

    2. Number Two

  • Personal Data and related information collected

    Where necessary, a copy of Your identity (card, passport) or another document containing Your first name, surname, photograph, number of the principal identity document of You or Your representative/parent/guardian, payment details, and other additional data that You may provide us with, including through our Support Service.

    We may take additional verification steps, which we consider reasonable in order to verify Your Account.

  • Purpose

    We use this data in order to identify You, verify Your age, and to prevent abuse and infringement of Your or other persons’ rights.

    For example, in case You are a minor – the  need of consent of parents for conclusion of Service Authorization Agreement and processing of You Personal Data.

  • Legal Basis

    -  Performance of our contract with You;

    -  Processing is necessary for compliance with a legal obligation (e.g. right of access granted by data protection legislation);

    -  Legitimate interests

3. Number Three

  • Personal Data and related information collected

    Additional Personal Data (including Personal Data of sensitive nature) and/or information that You provide upon entering into Service Authorization Agreement that is required and strictly necessary for performance of Services:

    -all necessary passwords and credentials, to get access, control, delete, alter and/or terminate access to Your Internet and web- based accounts and/or their content, including, but not limited to social media accounts, online cloud based storage platforms, electronic mail stored offsite by the web based email provider, e-commerce platforms, non-public platforms, online video games, video chat platforms, messaging platforms, dating web-sited/platforms, any and all web-sites and Your applications, which may be needed for Services’ performance;

    -access to data (including personal sensitive data) stored on Your computer and/or other electronic devices, including, but not limited to media, files, content, metadata, any and all other data that is stored on Yours devices (computer or/and smartphones), which may be needed for Services’ performance.

    -all necessary passwords and credentials allowing us to remotely access and/or control Your Internet and web- based accounts and/or their content, and to remotely connect (by sharing) to Yours computer and/or other electronic devices’ screen, media, files, content, metadata, other data that is stored on Yours electronic devices, which may be needed for Services’ performance.

    Please be aware that if You submit any afore mentioned Sensitive Information, You do so at Your own risk and we will not be liable to You or responsible for consequences of Your submission.

  • Purpose

    We use this information in order to provide our Services effectively and of due quality to You and to respond to Your inquiry, to manage and administer Services  remotely by connecting to Your computer or other electronic devices, to verify You, to prevent abuse and infringement of Your or other persons’ rights.

    We may also use information You provide to us to communicate with You in the future.

     

  • Legal Basis

    -   Your Consent;

    -   Performance of our contract with You;

    -   Legitimate interests.

4. Number Four.

  • Personal Data and related information collected

    Additional data received when You access the Website, including Personal Data and/or information regarding technical devices, technical interaction such as Your unique IP-address, time of registration, device IDs, town/city/state/country from which You access the Website and language settings, settings regarding push-notifications, approximate location data, device ID advertising, ID with Your consent, device model and operating system used, system information and memory usage data,  type of browser, Your Internet service provider and/or phone network operator, network type, screen resolution and RAM size, manufacturer, processor model, number of processor cores; manufacturer, model, video card identifier; video memory size; DirectX version, dxdiag, the number of links You click within the Website, the date and time, duration of Your visit, the web page from which You arrived to our Website, the pages You viewed on the site and certain searches/queries that You conducted via our Website.

  • Purpose

    Your Personal Data that we collect helps us to administer the Website, analyze its usage, protect the Website and its content from inappropriate use and improve the user’s experience.

    We use Your Personal Data for internal review in order to constantly improve the content of our Services and Website, to optimize Your User experience, to understand any errors You may encounter when using the Website or Services, to notify You of changes to the performance of our Services, and to personalize their rendering.

    We use this information in order to tailor and improve the advertisements that may be presented on the Website, and to measure the effectiveness of these advertisements.

  • Legal Basis

    -   Performance of our contract with You;

    -   Legitimate interests.

5. Number Five.

  • Personal Data and related information collected

    Personal Data and/or information that is automatically received at the time of access to the Website with the use of cookies.

    Cookies are simply small pieces of data that are sent to Your browser from a web server and stored on Your computer’s hard drive. Cookies can tell us where visitors go on a Website and allow us to save preferences for You so You won’t have to re-enter them each time You visit. The use of cookies is relatively standard. Most Internet browsers are initially set up to accept cookies, but You can use Your browser to either notify You when You receive a cookie or to disable cookies.

    By visiting this Website, You consent to the use of cookies and similar technologies in accordance with this Privacy Policy.

    We don’t share any of the information You provide with others, unless we say so in this Privacy Policy, or when we believe in good faith that the law requires it.

    If You wish to disable cookies from this Website, You can do so using Your browser. You should understand that some features of Website may not function properly if You don’t accept cookies. You can also refuse to accept Flash cookies from this website using Adobe’s Flash management tools. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.

  • Purpose

    We use this Personal Data in order to offer and provide a customized and personal service, our Website, to help You navigate our Website during Your visits, to tailor and improve the advertisements that may be presented on the Website, and to measure the effectiveness of these advertisements. We may use cookies and similar technologies to store and help track information about You, to provide You with updates and information on our and selected third parties’ products and services we think You may be interested in.

    We use the Personal Data primarily to provide you with a personalized Internet experience that delivers the information, resources, and services that are most relevant and helpful to You.

  • Legal Basis

    -   Your Consent.

6. Number Six.

  • Personal Data and related information collected

    Personal Data and/or other information  collected via third parties, including, but not limited to, Internet or Web Based Accounts (like Facebook, Twitter, Instagram, Google, Youtube etc.), providers of remote access (like AnyDesk, TeamViewer etc.), cloud services and other third parties, which are related to our Website or the Services’ provision.

    These third-party services may collect information sent by Your browser as part of a web page request, including Your IP address or cookies, information about Your actions in relation to the advertisements, such as the page views, the time and the duration of the view. If these third-party services collect information, they do so anonymously and in the aggregate to provide information helpful to us such as website trends, without identifying individual visitors. Please keep in mind that we do not share Your personal information with any third-party advertiser, ad server or ad network.

    You may be able to opt-out of the collection and use of information for ad targeting by some third parties by visiting www.aboutads.info/choices. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings. You can visit the NAI consumer opt-out page to opt out of AdRoll’s and their partners’ targeted advertising.

     

  • Purpose

    We use this Personal Data and/or other information  in order to manage and administer the services provided to You.

    We use this Personal Data and/or other information  for certain social functions of our Website, to assist in  providing of Services.

    We also may use this Personal Data and/or other information  in order to provide You with updates and information on selected third parties’ products and services we think You may be interested in.

    In addition, we may use services provided by third parties to display relevant content, products, services and advertising to You.

    These third parties may use cookies, web beacons and similar technologies to collect or receive information from this Website and elsewhere on the internet. They may then use that information to provide measurement services so we can understand Your interests and retarget advertisements based on Your previous visits to this website.

  • Legal Basis

    -   Performance of our contract with You;

    -   Legitimate interests;

    - Your Consent.

7. Number Seven.

  • Personal Data and related information collected

    Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument and billing postcode, email address used in appropriate payment service (Wise, Paypal etc.), IBAN information, Your address, and other related transaction details.

     

  • Purpose

    We use this Personal Data and/or other information  in order to manage and administer the services provided to You.

  • Legal Basis

    -   Performance of our contract with You;

    -   Legitimate interests;

2.4. The types of information we collect depend on how You interact with us through access to the Website and use of our Services. Generally speaking, we collect information in three main ways:

2.4.1. When You provide information to us. You can provide us with different kinds of information depending on how You interact with our team. Sometimes we will ask You to provide specific pieces of information, such as when it is required to provide Services to You or to do prior assessment of Services’ context, volume and price, or to respond to Your inquiry in order  to prevent abuse and infringement of Your or other persons’ rights. If our representative asks You to provide us with information in these cases and You choose not to, You may not be able to get our help, order and use Services. For instance, in order to identify You, to verify Your age, or to identify Your representative (parent/guardian) we may ask You to  provide a copy of Your or representative’s identity (card, passport) or another document (i.e. birth certificate) containing first name, surname, photograph, number of the principal identity document of You or Your representative (parent/guardian). This requirement is driven by our lawful requirement to request consent from that child’s legal guardian or parent for processing of minor’s personal data and to take reasonable efforts to check that the person consenting on behalf of the child has the parental responsibility. We collect whatever information You choose to provide to us in those or other cases. By providing to us access and control to Your Internet and Web-based accounts, cloud-service You provide to us all personal data that such accounts contain.

2.4.2. Automatically when You access the Website, contact us by Your electronic device (i.e. in live chats sessions, telephone call or messaging) or use our Services. While the specific types of information that we automatically collect may vary, they generally include:

2.4.2.1. Usage information and statistics about how you interact with us, including the number of links You click within the Website, the date and time, duration of Your visit, the web page from which You arrived to our Website, the pages You viewed on the site and certain searches/queries that You conducted via our Website, saved preferences, crash reports, the URLs of our Websites that You have visited, URLs of referring and exiting pages.

2.4.2.2. Technical information about Your electronic device, hardware, or software You use to access our services, such as IP address, device identifiers, Your internet service provider, plugins, or other transactional or identifier information for Your device (such as device make and model, information about device operating systems and browsers, or other device or system-related specifications).

2.4.2.3. The general location of Your electronic device, which we typically derive from Your device’s IP address.

2.4.2.4. The Website uses technologies such as cookies, log files, and web beacons to automatically collect the types of information listed above. Some of these technologies may create small files or record-keeping tools that may be stored on Your device. They help us, our service providers, and third parties recognize Your device and provide information about how You use and interact with the Website. For example, they support our ability to authenticate users, remember preferences, manage advertising, personalize experiences, and conduct data analytics.

2.4.3. From service providers and third parties. In some cases, we may also receive information about You from service providers and third parties in connection with Your use of Website, contacting us and within our Services. Please note that if certain features on the Website or within the performance of Services are provided by third parties, those third parties may also use automated means of data collection and may record information about such use. These features are subject to those third parties’ privacy notices and policies. Your privacy settings on the Website, by contacting out team or within the provision of Services typically control the specific types of information You share with us, so please be sure to review and update them regularly.

2.5. As part of maintaining and administrating the Webiste, we use the information to analyse user activity and to ensure that the rules and Terms and Conditions are not violated. We may also process information that does not identify You individually, including aggregate or de-identified information that we create or collect from other sources. This information helps us better understand larger groups of Users. If we combine this information with information that identifies You, we will treat it as described in this Privacy Policy. But please note that this Privacy Policy does not restrict our ability to process information that does not individually identify You, and we may use and disclose aggregated or de-identified information for any reason permitted by law.

2.6. Your personal information may also be processed if it is required by a law enforcement or regulatory authority, body, or agency, or in the defence or exercise of legal claims. We will not delete personal information if it is relevant to an investigation or a dispute. It will continue to be stored until those issues are fully resolved and/or during the term that is required and/or permissible under applicable/relevant law.

2.7. Please note, that if You do not want us to process sensitive and special categories of data about You (including data relating to Your health, racial or ethnic origin, political opinion, religious or philosophical beliefs, sex life, and/or Your sexual orientation), You have to take care not to provide this information to us.

2.8. Please note, that if You withdraw Your consent to data processing or You do not provide the data that we require in order to maintain and administer the Website or to render Services, You may not be able to access the Website, to get answer on Your request and to use our Services. 

2.9. If we intend to further process Your Personal Data for any other purpose besides those set out in this Privacy Policy, we shall provide You with details of these purposes before we commence data processing.

 

3. BASES FOR YOUR PERSONAL DATA PROCESSING

3.1. We may use (process) Your personal data in one of the following circumstances:

3.1.1. We may use Your personal data due to the existence of a contract with You and to provide You with access to the Website, to respond to Your request and to provide Services. For the purposes to access and use the Website, to respond to Your requests and inquiries when contacting us, You enter into contract with us by accepting our Terms and Conditions. For the purpose to use our Services, You sign and digitally send to us Service Authorization Agreement.

3.1.2. We may use Your personal data due to our legitimate interest (or reasonable expectations of users), to offer You the best possible user experience, such as to ensure the security of the Website and provided Services or respond to Your requests and questions. Our legitimate interests include:

3.1.2.1. providing, maintaining, updating, protecting and administrating the Website, Services and business activity. This includes the use of Your Personal Data to support delivery of the Services under a Serive Authorization Agreement, to prevent or address Service or Website errors, security or technical issues, to analyse and monitor usage, trends and other activities, or to reply to Your request at an Authorised User’s request.

3.1.2.2. providing the You with the possibility to access and use the Website, to order and use the Services we provide;

3.1.2.3. improving the content of the Services and the Website;

3.1.2.4. processing of the Personal data that was provided by You;

3.1.2.5. ensuring Your rights and freedoms are adequately protected and securing You from illegal or harmful actions;

3.1.2.6. complying with any contractual, legal, or regulatory obligations under any applicable law; 

3.1.2.7. promoting the Services, including managing, customizing, and measuring the effectiveness of our advertisements, promotional offers, surveys, and events;

3.1.2.8. conducting data analytics (like analyzing how the Website is used so we can better understand, improve, and personalize it);

3.1.2.9. personalizing Your experience, including by presenting content or features better tailored to You or Your interests, or our inferences about Your interests;

3.1.2.10. providing support and assistance to users of the Website and our Services, including by responding to inquiries, processing transactions or requests, and communicating with Users (such as by sending service and account-related messages and updates);

3.1.2.11. detecting, preventing, investigating and taking action in respect fraud, spam, abuse, security and safety incidents, and other harmful activities;

3.1.2.12. transferring, storing or processing Your Personal Data outside the European Economic Area as the Website and Services operate globally, with Users around the world, by carrying out necessary transfers outside the European Economic Area, including to the United Kingdom, Australia, Canada and the United States;

3.1.2.13. communication with You by responding to Your requests, claims, comments and questions if You contact us;

3.1.2.14. sending service (technical and other administrative) emails and other communications;
billing, account management and other administrative matters for invoicing and keeping track of billing and payments;

3.1.2.15. verifying or authenticating information provided by You, determining Your eligibility for entering into contract obligations and giving consent for Your Personal Data processing;

3.1.2.16. conducting checks against databases and other information sources, including background checks;

3.1.2.17. enforcing our agreements with third parties;

3.1.2.18. enforcing our Terms and Conditions and other policies;

3.1.2.19. complying with law, responding to legal requests, preventing harm, and protecting our rights.

3.1.3. Your consent to offer You advertisements, products, services or personalized content. In case You provided us with a consent to the sending of marketing information, You may withdraw Your consent to the sending of marketing information to You by sending us request at public.relations@helpwithextortion.com  .

 

4. DATA SHARING

4.1. Publicly available data. Your username and other information that You provide or post publicly while using the Internet that can be available to all Internet users. We take technical and organisational measures to ensure that Your Personal Data provided to us is safe. Please note, that by posting Your personal information in publicly accessible areas (resources accessible by other Internet users), You have manifestly made this information public, and it may become available to other persons and be copied and/ or disseminated. For example, if You choose to share Your Personal Data across other social media platforms, or if You share credentials to any of Your Internet or Web-accounts with third persons and those credentials are similar (for instance, same username or password, etc.) with those credentials that were provided to us (even if they are related to other accounts), or if third parties were informed by You, either directly or indirectly (for example, by submitting Your banking details while making online payment, etc). Please keep in mind that once other Internet users have gained access to or copied Your data, neither You nor we are able to delete or remove such data from possession of those other users.

4.2. Sharing with third parties. We may share Your Personal Data with third parties only in the ways that are described in this Privacy Policy. Sometimes we may need to provide Your Personal Data to our partners, representatives in order to provide You Services, to administer the Website and entrepreneur activity. We do not sell Your Personal Data to third parties. The transmissions of personal data with the recipients (whatever their legal status, subcontractor, processing manager or just recipient) are carried out in a secure manner and in application of an agreement between us and each recipient as may be necessary under applicable law. We undertake to ensure that each recipient knows the directive principles of personal data protection and submit to them in application of the law and/or of a particular contract. 

4.3. Confidentiality obligations. In case we share Your data with any third parties, we always ensure that these third parties undertake confidentiality obligations regarding Your Personal Data collected while You use of the Services they offer. We will not share Your Personal Data outside the scope of purposes specified in this Privacy Policy without Your prior consent.

4.4. Advertising disclaimer. Our Website is designed and Services are provided so that Your Personal Data will not be shared directly with our third party advertisers. An advertiser or maker of a recommendation can only choose to target advertisements to groups of users falling within criteria such as gender, general location (country, city), or other, or to target communities according to their types. If You fall within one of the target groups, You will receive an advertisement or recommendation of such third party partners or our affiliates. However, such third party advertisers or our affiliates may gather some of Your information in case You interact in any way with the ads provided by such advertisers. 

4.5. Integrated advertising, analytics and transfer of data to partners. We may share Your Personal Data  with analytical systems for the purposes of performance measurement of the Website and the Services, and we may also provide such information to third parties such as advertisement networks and our partners engaged in operation of the Website or in performance of Services.  By using our Website and Services, You agree that we may transfer Your data to such third parties and accept that Your data will be processed in accordance with privacy terms of such third parties.

4.6. Retargeting disclaimer. An advertiser or maker of recommendations may also choose to upload a list of identifiers (e.g., e-mails, phone numbers) and identities to our systems so that we (but not the adviser or maker of recommendations) can check for user matches. They will see the number of matches but not the matches themselves.

4.7. Sharing in the general conduct of business. We may also keep some of Your Personal Data in our business records for the accounting and compliance purposes. As such, You hereby consent that we may also transfer Your Personal Data to a third party if we decide to transfer or sale of all or substantially all of our business to which this Privacy Policy relates to, if permitted by and done in accordance with applicable law, so You can continue to receive Service and information in connection with that entrepreneurial activity with as little disruption as possible. Similarly, You hereby consent that in that case Your Personal Data will be processed by our successor or assignee in accordance with this Privacy Policy.

4.8. Disclosure to tax authorities. We reserve the right to disclose Your personal information to tax authorities in case it is necessary.

4.9. Disclosure required by law. We reserve the right to disclose Your Personal Data as required by law, to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to:

4.9.1. comply with our legal obligations;

4.9.2. comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against us or our employees, subcontractors;

4.9.3. respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, You, or any other of our Users to legal or regulatory liability;

4.9.4. enforce and administer our agreements with third parties;

4.9.5.  protect rights, property or personal safety of our team, employees, or members of the public;

4.9.6. identify, contact, or bring legal action, defend our rights and interests if You or third parties are violating the Terms and Conditions, any other terms of Services provided by us or our affiliates or any applicable law;

4.9.7. if we have a good faith belief that it is necessary to prevent fraud or other illegal activities.

4.10. We may also share information that does not identify You with third parties, including aggregate or de-identified information.

 

5. CHILDREN’S PRIVACY AND PRIVACY NOTICE FOR PARENTS/LEGAL GUARDIANS

5.1. The Website and the Services are intended to be appropriate for general audiences and are not directed to children (usually considered to be under 13, depending on where the User resides). We do not intentionally collect Personal Data from children without seeking any required parental approval in accordance with applicable legal and regulatory obligations.

5.2. You may be asked to provide age-related information in order to help us to comply with legislative requirements. For example, we may request Yours date of birth to determine whether You should provide verifiable parental consent from Yours parent or guardian before allowing You to use our Services and entering into Service Authorization Agreement.

5.3. At ours discretion, You are obliged to provide copy of ID-card/passport in order to confirm Your age, the fact that You is or is not a minor. If You are a minor, we may require Yours parent or guardian conclude Service Authorization Agreement on Yours behalf or to give his/her consent to us for Yours entering into such agreement and/or for processing of Your Personal Data by us. This process is designed to notify parents that You (their child) has requested Services, to inform them about our privacy practices and this Privacy Policy, to offer them the opportunity to approve collection and use of Yours (their child’s) information by us as described in this Privacy Policy, and to describe the controls that we make available to them. For the purpose of parental consent on the processing of Yours (child’s) Personal Data, You if minor must provide email address of Yours parent/ legal guardian. We use that email address to contact Yours parent/legal guardian to send them Service Authorization Agreement and to ask for his/her consent for processing of Yours Personal Data in respect thereof. If You are a minor, we will use email address of Your parent/ legal guardian as contact electronic mail address on all issues related to the processing of Your Personal Data and Services.

5.4. If You are a minor, once a parent provides his/her consent and/or signs a Service Authorization Agreement on Your behalf and in Your interests, we will give to him/her an opportunity to review Your Personal Data, to request or delete it.

5.5. Parent and legal guardians are encouraged to discuss with their children the importance of Personal Data protection. A child, parent/legal guardian will not be required to provide more information than is reasonably necessary for duly performance of Services.

5.6. At any time, Your parent/ legal guardian, if You are a minor, can object against further collection of Yours Personal Data by sending a corresponding request via email: public.relations@helpwithextortion.com. However such refusal will result in the impossibility to perform the Services, due to circumstances not depending from us.

5.7. For any matters related to children’s (User’s) Personal Data collecting parents/legal guardians can contract out team at public.relations@helpwithextortion.com.

 

6. RETENTION PERIODS

6.1. We will retain Your Personal Data for as long as required to perform the purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations mandate that we retain Your personal information during the term that is required and/or permissible under applicable/relevant law. Client’s personal data will be retained by Responsible Person for as long as required to perform Services and purposes for which the data was collected, depending on the legal basis for which that data was obtained and/or whether additional legal/regulatory obligations mandate that Responsible Person retains Client’s personal data during the term that is required and/or permissible under applicable/relevant law.

6.2. You may request us to remove Your Personal Data by contacting out team at public.relations@helpwithextortion.com. As long as we do not have the legal basis for processing of Your Personal Data or to comply with any relevant laws and regulations, Your Personal Data will be removed at Your request.

6.3. We will process Your Personal Data no longer than it is necessary to comply with regulatory or legal obligations, including under tax and security laws. You understand that is such case the legal basis for processing of Your Personal Data would be compliance with the relevant laws and regulations.

6.4. Unless the law specifies a retention period, when we no longer need Your Personal Data for any of the above purposes, we will delete or anonymize Your Personal Data as soon as it is no longer needed for the purposes for which we collected or used.

 

7. INTERNATIONAL TRANSFERS

7.1. We may transfer and maintain some of Your Personal Data on our servers or databases outside the European Economic Area (EEA).

7.2. The countries to which we transfer Your data may not have the same data protection laws as Your jurisdiction. We take reasonable cyber security measures and/or put in place the Standard Contractual Clauses to ensure Your data is adequately protected.

 

8. PRIVACY SETTINGS

8.1. The Website may contain links to websites operated by third parties. We are not responsible for Your data privacy when You access these links or engage with third party services, and You shall ensure that You review the relevant third party’s privacy policy, which will govern Your data privacy rights.

8.2. We bear no liability for the actions of third parties, which, as the result of Your use of the Internet, our Website or Services, obtain access to Your information in accordance with the confidentiality level selected by You.

8.4. We bear no liability for the consequences of the use of the information that, due to the nature of  the Website, is available to any Internet user. We ask You to take a responsible approach to the scope of Personal Data posted on the Website and on the Internet.

 

9. YOUR RIGHTS

9.1. You have the following rights, in certain circumstances, in relation to Your Personal Data:

9.1.1. Right to access Your Personal Data.

9.1.2. Right to rectify Your Personal Data: You can request that we update, block, or delete Your Personal Data, if the data is incomplete, outdated, incorrect, unlawfully received, or no longer relevant for the purpose of processing.

9.1.3. Right to restrict the use of Your Personal Data.

9.1.4. Right to request that Your Personal Data is erased if: 

9.1.4.1. it is no longer required in relation to the purposes for which it was gathered or processed in another way;

9.1.4.2. You withdraw Your consent concerning processing subject to consent;

9.1.4.3. You are justifiably opposed to the processing;

9.1.4.4. it has been subject to illicit processing;

9.1.4.5. it is imposed by law.

9.1.5. Right to object to processing of Your Personal Data.

9.1.6. Right to data portability (in certain specific circumstances).

9.1.7. Right not to be subject to an automated decision.

9.1.8. Right to lodge a complaint to a Supervisory Authority.

9.1.9.  For processing based upon Your consent, the right withdraw that consent at any time.

9.1.10. You may have other rights under Your legislation of Your country of residence, including right to define the instructions relative to the outcome of Your Personal Data after Your death.

9.1.11. You may, subject to the limitations indicated below, set one of the following confidentiality levels:

9.1.11.1.  information available to any Internet user;

9.1.11.2.  information available to the users at the Website;

9.1.11.3.  information available only to You and no one else.

9.2. In case You make any of Your Personal Data publicly available on the Internet, other persons may copy or store such Personal Data. Please be aware that Internet users, who have accessed Your Personal Data in accordance with the confidentiality level selected by You, may disclose such information to others.

9.3. You also have the right to independently remove Your Personal Data and make changes and corrections to it, provided that such changes and corrections contain up-to-date and true information. You can also have an overview of the information we hold about You.

9.4. If You would like to exercise these rights, please contact us at public.relations@helpwithextortion.com. We will aim to respond to You as soon as possible, but not later than within 14 (fourteen) days from the date of receipt of Your request. We will need to verify Your identity before we are able to disclose any Personal Data to You.

 

10. YOUR CALIFORNIA PRIVACY RIGHTS

10.1. This notice to California residents is provided under California law, including the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code 1798.100, et seq. This notice supplements our Privacy Policy by explaining Your California privacy rights if You are a California resident, and provides certain mandated disclosures about our treatment of California residents’ information, both online and offline.

10.2. If You are a California resident You have the following rights in relation to Your personal information:

10.2.1. Right to Access. If You are a California resident, You have the right to request, up to two times each year, access to categories and specific pieces of personal information about You that we collect, use, disclose, and sell.

10.2.2. Right to Delete. If You are a California resident, you have the right to request that we delete personal information that we collect from You, subject to applicable legal exceptions.

10.2.3. Process to Make a CCPA Request. To make an access or deletion request, please send Your enquiries to us at public.relations@helpwithextortion.com.

10.2.4. Before completing Your request, we may need to verify Your identity or the identity of Your authorized representative. We will then take action to verify Your email address and may request additional documentation or information solely for the purpose of verifying Your identity.

10.2.5. Right to Opt Out of Sale of Personal Information. If You are a California resident, You have the right to “opt out” of the “sale” of Your “personal information” to “third parties” (as those terms are defined in the CCPA). Our Privacy Policy describes the limited circumstances in which we may share Your information with third parties. Our Privacy Policy also provides You with certain controls and choices regarding our collection, use, and sharing of Your information.

10.2.6. Right to Non-Discrimination: You have the right not to receive discriminatory treatment for the exercise of Your privacy rights conferred by the CCPA.

10.2.7. Shine the Light Act. If You are a California resident, California Civil Code Section 1798.83 permits You to request information regarding the disclosure of Your personal information by us and our affiliates to third parties for the third parties’ direct marketing purposes. We are dedicated to treating Your personal information with care and respect. For inquiries regarding our disclosure policy, You may send Your enquiries to us at public.relations@helpwithextortion.com.

10.2.8. Authorized Agents. If You would like to designate an authorized agent to make a request on Your behalf, please be sure the agent can:

10.2.8.1. demonstrate You have provided written permission for the agent to submit the request on Your behalf, and

10.2.8.2. provide proof of his or her own identity.

10.2.8.3. If the agent does not satisfy these requirements, we will deny the request.

10.2.9. Privacy Rights for California Minors. If You are a California resident under the age of 18, California Business and Professions Code Section 22581 permits You to view, correct and request the removal of content or information You have posted on the Website, message boards, or forums. You may exercise this right by sending Your enquiries to us at public.relations@helpwithextortion.com. Note that any information posted to the message boards or forums is publicly viewable. We strongly recommend that all users avoid posting personal or sensitive information.

10.3. Residual copies of content and/or information that have been deleted may remain on our backup servers. We do not have to remove posted content or information if it has been rendered anonymous. We may retain Your information to resolve disputes, enforce our user agreements, or comply with legal requirements; in this case, Your personal information will be blocked from use for any other purpose. Additionally, we do not have control over third parties (e.g., other users) who may have copied or reposted the content or information.

10.4. Mandatory Disclosures. In addition to the information provided elsewhere in our Privacy Policy, we make the following disclosures for purposes of compliance with the CCPA:

10.4.1. We collected the following categories of personal information in the last 12 months: Identifiers, contact Information, demographic information, payment information associated with You, commercial information (such as information about goods and services You have purchased), Internet or other electronic network activity information, including information obtained from third parties, general location data (country, city), electronic information, and inferences drawn from the above. For detailed information please refer to Section 2 “INFORMATION WE COLLECT ABOUT YOU” of this Privacy Policy.

10.4.2. The sources of personal information that we collected are: our users, directly, third party sites or platforms that You link with Your registration Account, analytics tools, social networks, advertising networks, and trusted sources who update or supplement information we hold about You.

10.4.3. The business or commercial purposes of collecting personal information are described in the Section 2 “INFORMATION WE COLLECT ABOUT YOU”, Section 3 “BASES FOR YOUR PERSONAL DATA PROCESSING” and Section 4 “DATA SHARING” of this Privacy Policy.

10.4.4. We disclosed the following categories of personal information for a business purpose in the last 12 months: IP addresses, Identifiers, information about Your web browsing and app usage, demographic information, payment information associated with you, commercial information, Internet or other electronic network activity information, including information obtained from authorisation services of third parties, general location data (country, city), electronic information, and inferences drawn from the above. We disclose these categories outside only as described in Section 4 “DATA SHARING” of this Privacy Policy.

10.4.5. Although we do not sell personal information for monetary consideration, some of our partners may collect and process information when You interact with us, including IP addresses, digital identifiers, information about Your web browsing and app usage, and how You interact with our advertising properties and ads in order to provide You with relevant ads across the Internet and for other analytics purposes, and such partners may “sell” that information to other businesses for advertising and other purposes under the definition of “sale” in the CCPA.

10.4.6. As the term is defined by the CCPA, we “sold” the following categories of personal information in the last 12 months: IP addresses, Identifiers/Contact Information, Internet or other electronic network activity information, including information about Your web browsing and app usage, and inferences drawn from the above. We “sold” each category to social networks (for the authorization purposes), advertising networks, data analytics providers and our infrastructure service providers.

10.4.7. The business or commercial purposes of “selling” personal information is for third party companies to perform services on our behalf, like marketing, advertising, performance and audience measurement.

10.4.8. We do not “sell” personal information of known minors under 16 years of age.

10.5. Online Tracking/Do Not Track. We and our third party service providers may use cookies, pixels, or other tracking technologies to collect information about Your browsing activities over time and across different websites. California Business and Professions Code Section 22575(b) permits our users who are California residents to be informed as to how we respond to Web browser “Do Not Track” settings. As Do Not Track is a standard that is currently being developed, we do not take actions to respond to Do Not Track settings, and instead we adhere to the standards set out in this Privacy Policy.

 

11. SECURITY MEASURES

11.1. We take technical, organisational, and legal measures, including, where suitable, encryption, to ensure that Your Personal Data is protected from unauthorised or accidental access, deletion, modification, blocking, copying, and dissemination.

11.2.  You are responsible for keeping Your Personal Data confidential, You shall not share it with third parties and we recommend You take measures to ensure this information is kept confidential.

 

12. CHANGES TO THIS POLICY

12.1. From time to time, we may change and/or update this Privacy Policy. If this Privacy Policy changes in any way, we will post an updated version on this page at https://www.helpwithextortion.com/privacy-policy. We will store the previous versions of this Privacy Policy in our documentation archive. We recommend You regularly review this page to ensure that You are always aware of our information practices and any changes to them.

 

13.CONTACT US

13.1. If You have any questions, please send Your enquiries to our team at public.relations@helpwithextortion.com. Please quote this Privacy Policy so we can deal with Your enquiry efficiently. We will aim to respond to You as soon as possible, but not later than within 14 (fourteen) days from receipt of Your request.

13.2. All correspondence received by us from You (written or electronic enquiries) is classified as restricted-access information and may not be disclosed without Your written consent. The personal data and other information about You may not be used without Your consent for any purpose other than for responding to the enquiry, except as expressly provided by law.

You can find our contact page here, or simply by clicking on this stylish private investigator.

animated private investigator standing and looking glamorous